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Returns 

We have absolute confidence in providing the best Teeth Whitening Device on the planet. That's why we have our 100% Money Back Guarantee Policy. We guarantee that your teeth will improve by a minimum of 2 shades whiter after using our Teeth Whitening Device. In the unlikely event that you find this is not the case with your Sparkly Smile experience please see below. To qualify for our money back guarantee simply follow the instructions below: 

• Take a photo of your teeth the day of your 1st application with a time stamp. 
• Use your kit for 14 consecutive days, following the instructions on the back of your kit box carefully. 
• Complete your final application and take a photo of your teeth and the empty pouches. Both images should be time stamped. 
• Email our customer experience team (support@getsparklysmile.com) with the above
• Your application will be processed within 5 days of submission 

Please remember to submit your application within 30 days of receiving the product/s and that the photos have valid date and time stamps. Applications that do not meet this criteria will not be approved for refund. We reserve our right to reject a refund request in the event that we are not satisfied (acting reasonably) with the supporting evidence you provide to us. Please note that our Money Back Guarantee only applies for the first purchase of a Teeth Whitening Device and excludes all other products/future kit orders/shipping costs. 


Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 5 Business days. 

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@getsparklysmile.com 


Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@getsparklysmile.com and we'll arrange the shipment for you.

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should contact us first, after that we can arrange a shipping address for you. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 


#1 Award Winning Design
Advanced Whitening Technology
Designed in Australia